Terms and Conditions of Sale
The website www.highsociety.fr is the exclusive property ofSAS MAMAFAMILLE, which publishes it.
MAMAFAMILLE
SAS withcapital of1,000 €Tel. : 01.88.81.21.99
15 RUE PITOIS, 92800, PUTEAUX, FRANCE
Registered with theNanterreTrade and Companies Register (R.C.S. Nanterre) undernumber88180902400014
Intra-Community VAT Number:FR16881809024
Email address: highsociety.fr@gmail.com
Publisher:Joffrey Nadame
Contact the publisher: highsociety.fr@gmail.com
Article 1 – Scope of Application
These General Terms and Conditions of Sale apply, within the framework of the distance selling service provided by MAMAFAMILLE SAS, to all sales made through the website https://highsociety.fr. We may modify these General Terms and Conditions of Sale at any time, provided that such modifications are posted on our website.
Article 2 – Products and Product Warranty
The products for sale are featured on the highsociety.fr website and include a description.
The customer acknowledges that items such as, but not limited to, photographs, text, graphics, and all information and specifications illustrating and/or accompanying the products are not binding.
Consequently,High Societyshall not be held liable for any errors or omissions in any of these items or for any changes made to such items by suppliers and/or publishers.
Statutory Warranty of Conformity and Statutory Warranty Against Hidden Defects
High Societyguarantees that the goods conform to the terms of the contract, allowing the customer to file a claim under the statutory warranty of conformity provided for in Articles L. 217-4 et seq. of the Consumer Code or under the warranty against defects in the item sold within the meaning of Articles 1641 et seq. of the Civil Code. In the event that the statutory warranty of conformity is invoked, please note that:
- The customer has two years from the date of delivery of the goods to take legal action;
- The customer may choose between repair or replacement of the item, subject to the cost provisions set forth in Article L.217-17 of the Consumer Code;
- The customer is not required to provide proof of the product’s nonconformity within 6 months for used goods or 24 months for new goods, following delivery of the product.
In addition, please note that:
- The statutory warranty of conformity applies regardless of the commercial warranty set forth below;
- The customer may decide to invoke the warranty against hidden defects in the item sold, as provided for in Article 1641 of the Civil Code. In such a case, the customer may choose between rescission of the sale or a reduction in the price, in accordance with Article 1644 of the Civil Code.
Commercial Warranty
The products sold are also covered by a commercial warranty designed to ensure their conformity and to provide for a refund of the purchase price, replacement, or repair of the goods. It does not cover defects caused by abnormal or improper use or resulting from causes unrelated to the products’ intrinsic qualities.
Article 3 – Price
The prices of our products are listed in euros, including all taxes, but excluding processing and shipping fees.
All orders, regardless of their origin, are payable in euros.
High Society se réserve le droit de modifier ses prix à tout moment, mais les produits seront facturés sur la base des tarifs en vigueur au moment où la commande est enregistrée sous réserve de disponibilité. Les informations relatives aux prix et à la disponibilité des produits peuvent faire l’objet de modifications et ne sont données qu’à titre indicatif.
Article 4 – Customer Obligations
The Customer represents that he or she is at least 18 years of age and has the legal capacity to place an order on the website.
The Customer agrees to provideHigh Societywith accurate and necessary information required to perform the service covered by these terms and conditions, as requested online and based on the Customer’s circumstances, including the Customer’s last name, first name, address, phone number, and a valid email address. The Customer is responsible for any consequences arising from the provision of false or inaccurate information, or information whose disclosure would be unlawful.
The Customer can update their information in the “My Account” section.
Article 5 – Order
We agree to accept your order in accordance with these general terms and conditions of sale. You can place your orders through our website: https://www.highsociety.fr
Your order will be shipped as soon as we receive your payment. The terms and conditions are provided in French and will be confirmed no later than the time of delivery.
You can print your invoice from your account.
Article 6 – Approval
When you click the "Confirm" button after completing the ordering process, you agree to the order and to these Terms and Conditions of Sale in their entirety, without reservation.
The data recorded byMAMAFAMILLE SASserves as proof of all transactions conducted by highsociety.fr and its customers.
The data recorded by the payment system serves as proof of the financial transactions.
Article 7 – Payment Method
This is an order requiring payment, which means that placing the order requires payment by the buyer. To pay for their order, the Customer may choose from any of the payment methods made available by the seller and listed on the highsociety.fr website. The Customer warrants toHigh Societythat they have any necessary authorization to use the payment method they have chosen at the time of order confirmation.High Societyreserves the right to suspend any order processing and delivery in the event of a refusal to authorize credit card payment by officially accredited organizations or in the event of non-payment. In particular,High Societyreserves the right to refuse to make a delivery or fulfill an order from a customer who has not paid for a previous order in full or in part, or with whom a payment dispute is currently being resolved.
Payment of the full amount is due on the date of the order, using the following method: credit card.
Payment is due at the time of order and must be made in euros by credit card:
Payment is made online using a CB, VISA, or MASTERCARD credit card. We use a secure system viaCheckoutthat employs encryption, ensuring that only the bank has access to your confidential information (card number and expiration date). This information is not shared withMAMAFAMILLE SAS andcannot be accessed by third parties. The order will be considered finalized once approved by the payment processors and a confirmation email is sent to the customer. In the event of a decline, the order will be automatically canceled, and the customer will be notified by email, mail, or phone. We reserve the right to refuse any order from a customer with whom we have an outstanding dispute.
You will receive an invoice for each order.
Article 8 – Availability
Our product offers and prices are valid as long as they are displayed on the website, while supplies last. Information regarding product availability is provided at the time you place your order, when you add the product to your shopping cart.
These are provided for informational purposes only. If a product is unavailable after you place your order, we will notify you as soon as possible by email, phone, or mail.
You can then request a cancellation or exchange of your order by phone, by email at highsociety.fr@gmail.com, or through the contact form available on highsociety.fr
If the merchandise is completely out of stock, your order will be canceled and you will be refunded via bank transfer within 10 days.
In the event of a partial delivery, our customer service team will contact you to obtain your consent for an exchange or refund.
Refunds will be issued exclusively by check.
Article 9 – Delivery and Terms
Products are delivered to the shipping address you provided during the checkout process, so please make sure it is correct.
When you receive your package, please inspect the condition of the contents—not the packaging—in the presence of the delivery person, and be sure to note any specific issues on the delivery receipt: dents, bumps, or scratches on the product in question, and refuse the package. Without these notes precisely describing the damage, we will not be able to file a claim with the carrier.
If the delivery person or the service counter refuses to verify the contents:
- Either you refuse the package
- Either you indicate that you were denied the opportunity to inspect the contents of the package on the delivery receipt you are about to sign; or, by signing the delivery receipt without specifying any reservations or indicating acceptance of the products, the customer acknowledges having received the merchandise in a condition that is entirely satisfactory. Consequently, any claims regarding the condition of the delivered products will not be accepted, and any returns will be the customer’s responsibility. We will accept an exchange of the product, but you will be responsible for returning it at your own expense.
Any package returned toHigh Societydue to an incorrect or incomplete shipping address will be reshipped at the customer's expense.
If the customer is not home on the day of delivery, the delivery person will leave a delivery notice in the mailbox, which will allow the customer to pick up the package at the specified location and within the specified time frame.
Article 10 – Shipping Costs
Shipping fees include a contribution toward preparation and packaging costs plus postage. Be sure to combine all your items into a single order. We cannot combine two separate orders, and you will be charged shipping fees for each one. To ensure fast delivery, we absolutely need your phone number, as well as any additional information that might facilitate delivery (building code, intercom, apartment number, floor, etc.). Otherwise, your package will be shipped via Standard shipping, and delivery times will be extended accordingly.
Article 11 – Retention of Title
The products remain the property ofHigh Societyuntil full payment of the price, plus interest, if applicable.
This provision does not preclude the transfer to the customer of the risk of loss or damage once the products have left our premises.
Article 12 – Refund – Cancellation
The items supplied byHigh Societyare new and guaranteed against defects. All products sold are covered by a “satisfaction or money-back” guarantee for 14 days from the date of delivery, in accordance with the provisions of Article L 121-21 of the Consumer Code, provided that the product has not been damaged and is in its original packaging. The customer may exercise their right of withdrawal in accordance with Article L 121-21 of the French Consumer Code within 14 days from the date of receipt of the goods. This right is exercised by returning the product toHigh Society, with the customer responsible for return shipping costs. The refund will be issued to the customer by check within 14 days of receipt of the goods following the exercise of the right of withdrawal.
Except in cases of force majeure or during periods when the online store is closed—which will be clearly announced on the website’s home page—shipping times will be as indicated below, subject to availability. Shipping times begin on the date indicated in the order shipping confirmation email.
For deliveries to mainland France and Corsica, delivery takes up to one week from the day after the customer places the order, as follows: Colissimo.
If the agreed delivery date or deadline is not met, the customer must, before terminating the contract, giveHigh Societynotice to perform the contract within a reasonable additional period of time.
If performance has not occurred by the end of this new period, the customer may terminate the contract at will.
The customer must complete these successive formalities by certified mail with return receipt requested or in writing on another durable medium.
The contract shall be deemed terminated uponHigh Society’sreceipt of the letter or written notice informing it of such termination, unlessHigh Societyhas fulfilled its obligations in the meantime.
However, the customer may terminate the contract immediately if the dates or deadlines set forth above constitute an essential term of the contract for the customer.
In this case, when the contract is terminated,High Societyis required to refund the customer the full amount paid, no later than 14 days after the date on which the contract was terminated.
Article 13 – Liability
The products offered comply with current French law.High Societycannot be held liable for any failure to comply with the laws of the country to which the products are shipped.
High Societyshall not be held liable in the event of force majeure, disruptions, or total or partial strikes—particularly of postal services, transportation, and/or communications—as well as flooding or fire.
Article 14 – Governing Law – Disputes
This contract is governed by French law and is written in French. In the event of a dispute, only French courts shall have jurisdiction to rule on the matter.
Article 15 – Confidentiality
High Societyis committed to not disclosing the information you provide to third parties. This information is confidential and will be used only byHigh Society’sinternal departments to process your order and/or to provide you with promotional offers. For more information, please visit our page on personal data.
